WHAT IS YOUR RETURN POLICY?
Unfortunately, due to high demand for quality products within this industry accompanied by attempted scams/fraud, we no longer issue refunds or color replacements on full human hair bundles/sets. Please select colors accordingly as they will not be exchanged. If products are damaged or incorrect please contact us within 3 working days from the date you received the goods. Please retain all products in the original box or packing material for claim purposes. To receive your new item(s) we must receive your returned merchandise prior to sending out replacement(s).
HOW ARE YOUR ITEMS SHIPPED?
All of our products are shipped using USPS Priority Mail w/signature. Shipping time will take 2-14 business days depending on location and availability of product.
All custom orders will take 3 weeks to process and ship.
During our any holiday season all orders placed will be have a slight delay in processing. Thank you for your time and patience.